Checking Accounts & Debit Cards

FAQs

• Can I order checks from any company or does it have to be through your vendor?
  

  Yes, you may order checks from any company that you trust. However, we have partnered with Deluxe to ensure your security and to offer you affordable, fair prices. For these reasons, we recommend ordering through us rather than from a third party. 

  Click here to begin the check reorder process.

  Skip the checks! Pay your bills with BillPay! Save time, money and never miss a due date by letting BillPay handle all of your payments.

• How do I activate my debit card?
  

  To activate your debit card, simply do the following:

  1. Call the phone number that is on the sticker of the card, 1-800-631-3197
  2. Follow the instructions given on the call

  Your PIN acts as a signature when you use your debit card for point of sale transactions and to withdraw cash from an ATM location.

  Please note: Enclosed with your new debit card will be a list of directions to help you activate your new debit card.

• Can I use my debit card while traveling internationally?
  

  Yes, you may use your debit card wherever Visa is accepted. For safety precautions and to avoid having your card access blocked, please contact Member Services at (413) 236-4000 or 1-800-207-5555 so we may put a travel notice on your card. Be sure to bring a back-up form of payment in case your debit card is lost or stolen.

  Please note: When using an International ATM for cash, you must access funds from a Checking account. Savings accounts are inaccessible.

• How do I get a new debit card?
  

  For the convenience of our members, all of our branch locations can issue a new debit card to you on the spot!

  If you are not able to come to a branch, please call Member Services at (413) 236-4000 or 1-800-207-5555 to have one ordered for you. You will receive your card within 7-10 business days.

  If you are replacing a card, please be advised that the first replacement is free. Any replacements after the first will have a replacement fee. Please review our Rates and Services Prices for the most up-to-date fee amount.

Helpful Numbers

Report a Lost/Stolen Debit Card
1-866-833-4252
Debit Card Fraud Alerts
1-888-918-7313
**if you do not have a case number, stay on the line to be connected with a fraud specialist**
Debit Card Dispute
1-800-207-5555
Debit Card Travel Note
1-866-833-4252
Debit Card PIN Change/Activation
1-800-631-3197
Debit Card PIN Change (card is active)
1-888-886-0083