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ALL NEW DIGITAL BANKINGCOMING SPRING 2025
Digital Banking (coming soon)
How To Prepare:
- Verify your information: Confirm that your information is up to date in our system.
- Contact Us: If you would like to update your information, call us (413) 236-4000 or stop into a branch.
- Check your inbox: We will keep you in the loop every step of the way. Keep an eye out for emails from Greylock Federal Credit Union.
New Features Coming:
External Accounts Link your external accounts instantly. Transfer to and from your external accounts and even pay your Greylock loans!
Transfers Instantly transfer money to another Greylock member for free with Member-to-Member Transfers.
Budgeting Tool Create savings goals, tracking your spending and create a budget.
Credit Score Tool - Savvy Money A free credit score tool to check your credit, set credit goals and see personalized offers.
Payments Make person-to-person payments with Zelle (coming soon!) and pay your bills with Bill Pay.
Shared Access Share access to accounts with another Greylock member - view accounts only or allow transactions, without being a joint account owner.
eDocuments Access your eDocuments from the new Greylock Digital Banking app.
Frequently Asked Questions
- Do I need to download a new mobile app?
Yes, you will need to download the new Greylock Digital Banking App from your phone's app store.
- What actions do I need to take before the new Digital Banking go-live?
Please ensure your contact details are accurate and up to date. Contact us to confirm or edit your information.
- Will my User ID stay the same?
Yes, your username (previously referred to as User ID) will remain the same.
- Will my password stay the same?
Yes, your password will remain the same. Once you log in to the new Digital Banking, you will be asked to change your password.
- Will my account history still be available on the refreshed system?
Yes, all your accounts and account history will transfer to the updated system.
- Will my account number be the same and will my checks and debit cards still work?
Yes! All your account information will remain the same. Your checks and debit cards will continue to work like normal.
- What do I need to do to begin using the updated system?
Your profile will automatically be upgraded to the new Digital Banking experience. This upgrade will happen automatically, seamlessly, as always, at no cost to you.
At your first login, you will be prompted and change your password.
For mobile: you will need to download the new Greylock Digital Banking app from your phone’s app store.
- How will I log in to the new system?
On desktop: You will continue using the same login button located on www.greylock.org with your same username and password.
On mobile: After downloading the new Greylock Digital Banking app, you will login with your same username and password.
You will be prompted to change your password and to accept the updated terms and conditions.
- Who do I contact if I have questions or concerns about this refresh?
If you have questions or concerns about the new Greylock Digital Banking, we are here to help. You can call our Member Care team at 413-236-4000.