Digital Banking - Greylock Insurance

New Features

External Accounts Link your external accounts instantly. Transfer to and from your external accounts and even pay your Greylock loans!

Transfers Instantly transfer money to another Greylock member for free with Member-to-Member Transfers.

Spending & Savings Goals Create savings goals, track your spending and create a budget.

Credit Score Tool A free credit score tool to check your credit, set credit goals and see personalized offers.

eDocuments Access your eDocuments from the new Greylock Digital Banking app.

Frequently Asked Questions

What is a Username?

Your username is your member number or whatever you previously used to login.

Will my Usersame stay the same?

Yes, your username (previously referred to as User ID) will remain the same. Remember, your username may be your member number.

Do I need to download a new mobile app?

Apple App users will need to update your Greylock app. Android users will need to download the new Greylock app. You will login with your same username and password.

What actions do I need to take when logging in to the new Greylock Digital Banking on May 13?
On desktop: Login as normal! Your username and password will be the same. Once you login, you’ll be prompted to change your password.

On mobile: New Greylock Digital Banking will be live at 10:00am. Apple users will need to update their app. Android users will need to download the new app. You’ll login with your same username and password.

Once you are logged in, please ensure you can view your accounts and confirm any of the following:
- Scheduled account transfers.
- Scheduled Bill Pay Payments.

What if I don't know my member number?

If you don't know your member number, please call us (413) 236-4000 or stop into a branch.

Will my password stay the same?

Yes, your password will remain the same. Once you log in to the new Digital Banking, you will be asked to change your password.

Will my account history still be available on the refreshed system?

Yes, all your accounts and account history will transfer to the updated system.

Will my account nicknames stay the same in the refreshed system?

No, your existing account nicknames will not be viewable in the refreshed system. Once you login, click on the profile icon in the upper right corner, select 'Settings', and then select 'Accounts'.

Will my account number be the same and will my checks and debit cards still work?

Yes! All your account information will remain the same. Your checks and debit cards will continue to work like normal.

How will I log in to the new system?

On desktop: You will continue using the same login button located on www.greylock.org with your same username and password.

On mobile: Apple App users will need to update your Greylock app. Android users will need to download the new Greylock app. You will login with your same username and password.

You will be prompted to change your password and to accept the updated terms and conditions.

Will I continue to receive Electronic Statements for my accounts?

Yes, if you are enrolled in eDocuments, you will continue receiving electronic statements for your accounts.

On desktop: click the eDocuments link in the main menu.
On mobile: click “More” and then “eDocuments”.

Will my payees stay in BillPay?

Yes! Your payees and scheduled payments will remain the same.

Will my custom account alerts still be available?

No, your account alerts that you have set up will not migrate over.

Will this conversion affect my Quicken or QuickBooks connection?

Yes, please refer to our conversion guide for Quicken and QuickBooks users.

Is my phone compatible with the Greylock app?
The following operating systems are supported by the Greylock app:
- Android: Android 12 or higher.
- Apple iOS: iOS 15 or higher.

What internet browsers are supported by Greylock's Digital Banking?
The following browsers are supported:
- Google Chrome - The latest two versions.
- Firefox - The latest two versions.
- Microsoft Edge - The latest two versions.
- Safari - The latest two major versions or only the latest one version if it’s over one year old.
- Chrome for Android - The current device operating system browser.
- Mobile Safari for Apple iOS - The current device operating system browser.

Bill Pay - One Place To Pay All Your Bills.

Introducing the new Bill Pay, an easier, more convenient and more secure way to manage your bills. Whether you’re new to Bill Pay or an old pro, you’ll find that with its easy-to-use interface, streamlining your bill payments has never been simpler.

Get assistance

Prompts guide you to what's most important, like upcoming payments, notifications and next-best actions. Your bills are organized by due date, so you won't miss a payment.

Trust it's secure

Have peace of mind knowing your information is stored in one secure place. There's no need to share your personal information across multiple apps.

Pay your bills from anywhere

Easily access the same functions to manage your finances and pay your bills with Digital Banking on a desktop or from our app.

Your Credit Score & More - Anytime. Anywhere.

Staying on top of your credit has never been easier. With one powerful tool, access your credit score, full credit report, credit monitoring, financial tips, and education. All of this without impacting your credit score.

Benefits of Credit Score Tool:

Daily access to your credit score
Real-time credit monitoring alerts
Credit score simulator
Personalized credit report
Special credit offers
and more!

You can do this ANYTIME and ANYWHERE and for FREE!

Digital Banking From Anywhere

Take your accounts with you - wherever you grow.

With Greylock's Digital Banking you have 24/7 access to your Greylock accounts, Mobile deposit allows you to skip the branch with a simple snap of a photo, Pay and manage your bills with Bill Pay, make instant transfers and link your external accounts, access your eDocuments, set credit goals with our free credit score tool and more!

Mobile Deposit

Use the Greylock Digital Banking app to easily take a photo of both sides of your endorsed check and submit the photos as your deposit. Mobile Deposit is available to Greylock members who have a personal checking or savings account.

We may establish limits on the dollar amount and/or number of items or deposits from time to time. If you attempt to initiate a deposit in excess of these limits, we may reject your deposit. The current daily dollar limit per business day and per deposit limit is $5,000.00. View full Mobiliti Appendage here.

depositing a check on mobile phone using greylock mobile banking app

How To Use Mobile Deposit:

1 Endorse your check with "For Mobile Deposit Only".

2 Log in to the Greylock Digital Banking app and click "DEPOSIT".

3 Choose the account where you want your deposit to go and enter the amount.

4 Take a photo of the front and back of the check, making sure it's a good image of the full check.

5 Click "SUBMIT".

Funds are available within 2 business days. Keep your paper check until the funds are posted to your account.